Markus Raab

Hi there, I am Markus from Austria based right now in Indonesia. I worked my entire life in different areas in IT and have a university degree in Information Management (Business Informatics), and the interdisciplinary field of Communication, Knowledge, Media. Because of my background, I am able to offer services in a wide area, including enterprise businesses, small and medium-sized businesses, and entrepreneurs. Worked for 4 years in the IT Service Desk of a large enterprise (40,000 employees). Besides solving 1st and 2nd level issues, I was responsible for the incident management system BMC Remedy and the migration to the latest version, improving usability for service desk agents, 2nd/3rd level support employees and the customers overall Became an Atlassian enthusiast in my role as Information Manager and set up Confluence as a social intranet solution and documentation and collaboration tool in the entire company + setting up a KB + support portal for customers & partners